Describe your business. Did you find it, or did it find you?
We provide non-medical care to the elderly and other people who need help in their homes. Our parents live in other states and are in their 80s, so we’re dealing with the challenges that come with aging.
Why is your staff the best in the business?
We look for people who have a passion for taking care of others. We only hire one in 25 applicants, and all applicants receive a minimum of six hours of personal training from us before we place them in a home. The high satisfaction expressed by our clients proves this process works—they love our caregivers!
What life accomplishments are you most proud of?
Our family. We’ve loved seeing our four children become who they are today: hard workers and great individuals.
What’s your favorite local business other than your own?
The Original Beach Hut Deli. It was the first restaurant we went to in Granite Bay when we were up here looking at homes; we’re happy to be in the same shopping center as they are.
And finally, customer service is…?
Always exceeding expectations. We’ve learned every aspect of our business so that we can train others, personally, in every position—ensuring that our mission to “change the way the world ages” is the focus of our business and service. We personally meet with each client in their home and develop a care plan that enables them to live happier, healthier lives at home. We do this by recruiting and training the best caregivers and then building a passionate team. We’re available 24/7 to our clients and their families, because they’re important to us and we want to make sure they’re well cared for at all times. We give each client the same care we want for our parents!