12/07/2012 07:00AM ● Published by Style
Photo by Dante Fontana, © Style Media Group.
Describe your business. Did you find it, or did it find you?
I found Maid Happy, a home cleaning business, for sale online. I’ve expanded it to include both residential and commercial cleaning services.
How are you involved with both the community and your customer?
I’m currently exploring various community-based project options. Most recently, I donated to my daughters’ public school and helped pay for five students to attend a class field trip. I also donated to Natomas Harvest the Arts this past October.
What’s your hidden talent?
I’m a pretty good poker player.
What’s your biggest job perk?
Having a home office is nice. It allows me to work in peace, not be under the scrutiny of a manager, and have a flexible schedule (not only for family activities but also to address customer needs instantly).
Where do you and your family go locally to have fun?
With four little ones living in the house, we mainly choose parks, rivers and places to walk or ride bikes; on occasion, we like to peruse the mall, window shop and have a bite to eat.
If you could meet someone living or dead, who would it be and why?
Being a history major, I always wanted to meet Teddy Roosevelt. He had such a commanding presence and a can-do attitude that I admire so much in people.
And finally, customer service is…?
The lifeblood of a business, especially in the service industry. In our free market system the consumer has so many choices, so it’s imperative your customer service separates you from the competition. I’ve already had customers switch from their old service to mine, not because the quality of work was poor but because they didn’t feel the level of customer service was up to their standards.
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